Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order information, account details, and customer service communications.

We may also collect information automatically when you use our website, such as device information, browser type, IP address, pages viewed, referring pages, cart activity, and interactions with our website, emails, or advertisements.

How We Use Information

We use information to operate our website, process orders, provide customer service, manage accounts, send order updates, deliver email communications, improve our products and website, prevent fraud, measure marketing performance, and comply with legal obligations.

We may also use information to personalize website content, understand customer interests, and improve the shopping experience.

Orders, Payments, and Fulfillment

When you place an order, information is used to process payment, confirm the order, prepare shipment, provide tracking, handle returns or warranty requests, and communicate with you about your purchase.

Payments are processed through secure third-party payment providers. Cortland Line Company does not store full credit card numbers on our website.

Email and Marketing Communications

If you subscribe to our email list, make a purchase, or otherwise provide your email address, we may send emails about products, promotions, line guidance, care tips, company updates, and related content.

You can unsubscribe from promotional email messages at any time by using the unsubscribe link included in our emails. Transactional emails, such as order confirmations and shipping updates, may still be sent when needed to complete or service your order.

Cookies and Similar Technologies

Like many ecommerce websites, cortlandline.com uses cookies and similar technologies. Cookies may help keep items in your cart, remember preferences, improve website performance, understand how visitors use the site, and support marketing or advertising measurement.

You may be able to manage cookies through your browser settings or through any cookie preferences available on our website. Disabling cookies may affect certain website features, including cart or checkout functionality.

Analytics and Advertising

We may use analytics and advertising tools to understand website traffic, measure campaign performance, improve product content, and show more relevant advertising. These tools may use cookies, pixels, or similar technologies to collect information about website activity.

This information helps us understand how customers find and use cortlandline.com and how we can improve the website and customer experience.

How Information May Be Shared

We do not sell, rent, or loan customer information to third parties for their own independent marketing use.

We may share information with trusted service providers that help us operate our business, including website hosting, ecommerce platform services, payment processing, shipping carriers, email service providers, analytics providers, advertising platforms, fraud prevention tools, and customer service systems.

We may also disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

Data Security

We use reasonable safeguards intended to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction.

No website, payment system, or electronic transmission is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including order processing, customer service, business records, legal obligations, fraud prevention, and legitimate business needs.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Choices

You may unsubscribe from promotional emails at any time. You may also manage certain cookies through your browser settings or through available website privacy tools.

You may contact us to request access, correction, or deletion of personal information where required by applicable law.

State Privacy Rights

Depending on where you live, you may have additional privacy rights under applicable state privacy laws. These rights may include the ability to request access to personal information, correction of inaccurate information, deletion of personal information, or information about how personal information is used or shared.

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Third-Party Websites and Services

Our website may link to third-party websites or include third-party tools, apps, embedded content, social media platforms, payment providers, or other services. We are not responsible for the privacy practices or content of third-party websites or services.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact Cortland Line Company customer service.

Email: info@cortlandline.com
Phone: 1 (800) 847-6787